E-commerce: uma análise do novo consumidor digital

Abstract

This paper demonstrates a study about electronic commerce and the behavior of the consumers towards the virtual shopping, searching what kind of criteria is used to hoose or decline at the end of the on-line shopping. Inside of this study, relevant facts of the origin of internet will be analyzed, the start of the new commercialization mode, the e-commerce, statistics of the electronic sales in Brazil, the motivations and resistance of the consumers towards the internet and the profile of the e-consumers, as well as the facts that impact on the consumers decisions and the stages of the buying process, information that will assist the professionals in this new line of business.