Logística de ressuprimento em uma rede hospitalar privada: um estudo de caso sobre o impacto no atendimento ao cliente

Abstract

Logistics has played a key role in the management of hospital inventory, avoiding that errors cause impacts to the treatment of patients. Therefore, the main objective of this study is to analyze how best to maintain an effective inventory control that ensures sufficient availability of inputs that meets demand and keep stock levels as low as possible, achieving efficiency and effectiveness in the progress of the operational processes, so the inventory information system must offer reliable data. It is observed in the company that the inventory process together with other factors has led to a rupture of inventory and consequently a lack of products, negatively impacting the level of service rendered, making it difficult for the adequate supply and performance of the organization.