Síndrome de burnout: um estudo de caso da equipe de enfermagem do pronto socorro de um hospital público

Abstract

Burnout syndrome arises as a result of chronic stress and is characterized by emotional exhaustion, followed by depersonalization and low personal fulfillment. It can affect not only the professional life, but also the personal life of the people affected (BENEVIDES-PEREIRA, 2012).According to Oliveira (2016), nursing is in the ranking of the most stressful professions and although burnout is not considered directly as stress, it is consequent to a chronic process of it. Therefore, the objective of this study was to raise the characteristics of the syndrome in the nursing team, as well as the degree of involvement from the Maslach Burnout Inventory (MBI) scale, in the Emergency Room of a medium-sized public hospital in the Federal District, since This area of the hospital presents labor characteristics that can lead to syndrome.The study was a descriptive and cross - sectional epidemiological study that had as a collection tool a questionnaire that raised social and labor aspects and the MBI questionnaire in the categories of nursing technician, nurse assistant and nurse. The result showed a majority of female servers (64.6%), married (50.8%), with a weekly workload of 40 hours (75.3%) and age group of 40 to 49 years (33.8% %). To analyze the data, the Chi-Square test and the Pearson correlation test were performed. The responses to the characteristics of the syndrome demonstrated a majority of servers with high emotional exhaustion (41.5%), high depersonalization (47.7%) and high personal accomplishment (80%) despite no individual with the syndrome.Are needed, therefore, strategies to strengthen the professional front of stressors present in the workplace. It is also recommended that a longitudinal study be carried out with the same participants to deepen the analysis of the effects / influences of each dimension in the SB, especially the professional achievement considering that this dimension was the main contributor to the non-incidence of the syndrome in those surveyed.