Avaliação da qualidade de vida, no trabalho de Contact Center na região Centro Oeste do Brasil

Abstract

This study evaluates the Quality of Life at Work Contact Center in the Midwest of Brazil. The theme "Quality of life at work" is becoming increasingly a concern for public administration and companies, due to the link between adequate conditions for achieving of a work and productivity. Working conditions, increasingly, is becoming in the course of time, however, some companies still operate in some acceptable way, requiring their employees high levels of amount of hours worked without rest because without that it can express your wishes, living in a work environment unpleasant, and mostly without Quality of life at work programs. A bibliography review was done to structure the search based on information taken from books, newspapers, Internet and elaborated also search by questionnaires in order to evaluate the Quality of Life at Work of Contact Center in the Midwest region of Brazil. According to the results of the survey it was found that employees like work, however, performing physical conditions, Salariais issues, recognition, space for rest and encouragement of health care is also a factor that needs to be improved and studied, according to the research data contributors do not agree with what is offered today by the companies.The QLW creates favorable conditions for knowledge, resulting in an organization with more satisfied and committed professionals, greater productivity, competitiveness and development.