A efetividade das indenizações por dano moral decorrentes das relações de consumo

Abstract

This work aims to analyze and deepen the general aspects of the Institute of Moral Damage and the discussion of its effectiveness in consumer relations. Methodology: This was a descriptive and analytical study, with a quantitative and qualitative approach, in addition to conducting a literature review on legislation, judgments and academic papers with a theme related to moral damage, law and consumer relations. Results: An analysis of the legislation, and judgments, in addition to academic papers should identify how moral damage is dealt with when it seeks to guarantee consumer rights. Conclusion: It is obviously a difficult task, valuing someone's suffering, but an exercise in empathy when passing sentences would have extremely beneficial effects in the sense of bringing the amount of indemnity closer to the amount necessary to compensate for the damage caused, which would be a great advance in order to find fairer decisions.